Shipping Policy
1. Order Processing
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Order Confirmation: Once you place an order, you will receive an order confirmation email. Please check your details and contact us promptly for corrections.
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Processing Time: Orders for physical products are processed within 2–4 business days. Personalized items (such as signed books) may require additional time; details are provided at checkout.
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2. Shipping Methods & Delivery
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Shipping Partners: We ship using Canada Post and other major carriers to ensure reliable delivery.
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Delivery Timeframes:
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Canada: 3–7 business days after dispatch.
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United States: 5–10 business days after dispatch.
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International: 10–21 business days after dispatch (subject to customs clearance).
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Digital Products: Quarterly digital bundles and licensed music are delivered electronically, typically within 24 hours of purchase.
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3. Shipping Costs
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Shipping charges are calculated at checkout based on your location and the weight of your order.
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Free standard shipping may be offered on orders over a specified amount; see current promotional banners for details.
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4. Tracking & Confirmation
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Tracking numbers are provided for physical shipments when available. You will receive updates via email as your order ships.
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5. Shipping Restrictions
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Physical products are shipped within Canada, the United States, and select international destinations.
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We do not ship to P.O. boxes, APO/FPO addresses, or countries with known postal restrictions.
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6. Customs, Duties & Taxes
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International orders may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the recipient and are not included in shipping costs.
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We are unable to estimate these fees; please consult your local customs office.
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7. Delivery Issues
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If your order is lost or damaged in transit, please contact us at zuuzuuthezuperzonicreindeer@gmail.com within 7 days of the expected delivery date.
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Delays caused by adverse weather, customs, or carrier disruptions are beyond our control, but we will work with you to resolve any issues.
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8. Contact Us
For shipping questions or concerns, reach out at: