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Refund Policy

Effective Date: August 18, 2025

1. Physical Products

  • Refund Eligibility: Refunds are available for physical products (books, gift boxes) returned in original, unused condition within 21 days of delivery.

  • Personalized & Author-Signed Copies: These are non-refundable except in cases of defect, damage, or shipping error.

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2. Digital Products

  • Digital Bundles & Music Downloads: All sales of digital products are final and not eligible for refunds once accessed or downloaded.

  • Access Issues: If there is a technical problem with accessing your digital purchase, please contact zuuzuuthezuperzonicreindeer@gmail.com within 7 days of purchase for resolution.

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3. Refund Process

  • To request a refund, contact zuuzuuthezuperzonicreindeer@gmail.com with your order number and reason for the request.

  • Eligible physical products must be received and inspected before refunds are issued.

  • Non-refundable items include personalized books, opened digital bundles, and any “final sale” items.

  • Shipping charges are non-refundable unless the return is due to our error or the product arrives damaged or defective.

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4. Exchanges & Replacements

  • Defective, damaged, or incorrect items may be exchanged or replaced at no extra cost if reported within 7 days of delivery.

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5. Licensing

  • Refunds for music or other licensing services follow the terms of the licensing agreement.

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6. Processing Time

  • Approved refunds will be credited to your original payment method within 7–10 business days after processing.

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7. Questions & Support

For refund requests or questions:

 

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